Defined software requirements, behaviors, and workflows for video appliance configuration software. Created interactive wireframes and conduct usability tests using the interactive wireframes. Created both low and mid-fidelity prototypes using various prototyping applications to deliver interaction and behavioral requirements to developers. Worked with stakeholders and developers throughout the entire development process to create multiple software applications; one of which was the first Extron UX designed software to be released. Created a Wiki to communicate software standards and improve consistency across software applications. Conducted usability tests and performed on-site user research.